Tenant engagement is crucial for housing associations and property management companies. Effective communication ensures tenant wellbeing and satisfaction, impacting the overall success of the organisation. Radius Connect 24 faced significant challenges in managing daily wellbeing checks for their most vulnerable tenants. By implementing Yokeru’s automated communication platform, they revolutionised their tenant engagement strategy, increasing efficiency and capacity.
Initial Challenges
Radius Connect 24 needed to ensure the wellbeing of their tenants, particularly the most vulnerable. They faced several challenges:
• Time-Consuming Tasks: Daily wellbeing checks took staff up to an hour every day.
• Capacity Constraints: Limited capacity hindered proactive engagement with all tenants needing attention.
• Manual Processes: The repetitive nature of wellbeing checks strained resources and affected efficiency.
The Solution
Radius Connect 24 turned to Yokeru to automate their tenant wellbeing calls.
Tenants receive automated calls to confirm their wellbeing by pressing 1 or 0 on their keypad, and Yokeru immediately notifies scheme managers and the monitoring centre if a tenant needs help or does not respond.
The on-site team manages these calls through their web browsers or mobile apps, ensuring prompt assistance.
Yokeru implementation
Yokeru introduced an automated communication platform that enabled Radius Connect 24 to conduct daily wellbeing checks for their tenants. The platform allowed an operator to make up to 1,000 calls per minute, significantly increasing Radius Connect 24’s capacity to engage with vulnerable tenants.
The solution was effortlessly integrated into their current operations, allowing scheme managers and monitoring centre staff to handle calls remotely.
This ensured prompt responses while avoiding any strain on the team.
18x Increase in Proactive Engagement Capacity:
67% of Wellbeing Calls Made to Mobile Phones:
This enabled tenants to confirm their wellbeing even when away from home, promoting greater independence.
94% Tenant Satisfaction Confirmed:
A high percentage of tenants confirmed they were okay during daily Yokeru calls, highlighting the effectiveness of the service.
Achievements
Radius Connect 24 transformed its tenant engagement strategy by implementing Yokeru’s automated communication platform.
The automation of wellbeing checks improved overall operational efficiency, allowing staff to focus on more essential tasks.
Tenant independence was enhanced through mobile phone-based wellbeing confirmations, boosting satisfaction levels.
Yokeru’s scalable solution provided consistent support for housing associations, making it a versatile tool for organisations across Ireland.
“Radius Connect 24 is uniquely able to support service users at scale using Yokeru. Our close partnership means that if a resident needs help, Yokeru identifies them, and we follow up shortly thereafter. This market-first technology is changing the delivery of support from reactive to proactive, and we’re excited to work together as we scale this across Ireland.”
Kevin McSorely, Head of Radius Connect 24
